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Terms and Conditions

PAYMENT METHOD:
Credit Card payment only.

PRICING POLICY:
All of our prices are in Australian dollars (AUD) and include GST (Goods and Services tax).
Product prices are regularly updated when price changes are received from our suppliers. 
 
REFUND POLICY:
We do not give refunds if you:
  • simply change your mind, or
  • make a wrong decision.
The use of Sleepy Wings on a baby is a matter of personal preference and while we believe Sleepy Wings to be most versatile in use and of quality make, we do accept returned product with prior approval via email within 14 days of postage. (The postal address details will be given upon approval)
Contact us first on sales[at]sleepywings.com.au
You can choose between a refund, exchange or credit where goods:
  • are faulty
  • have been wrongly described
  • are different from a sample shown to you
Please retain your EMAIL receipt as proof of purchase. An pre approved exchange, change of mind or refund is conditional on the product being unworn, unopened and the original packaging intact.
 
Sleepy Wings that have been tried on will not be refunded or accepted for return as we will not resell them.
Once tried on, it is stretched and unhygenic.

We do not refund postage charges, nor bear postage charges to return product unless we have made an error on your order or if the product is defected.

Exchanges and Refunds will be processed upon receipt of the original product.


RETURNS

In the unlikely event that Sleepy Wings is faulty in make or damaged, please contact us on sales[at]sleepywings.com.au
A photo will need to be taken and email to Sleepy Wings to inspect.

We will be happy to exchange it for the same product or equivalent if no longer a stock item.
We will then arrange to dispatch a replacement and refund your return postage costs.
Please choose your size carefully as due to hygiene reasons, once worn exchanges are not possible

CONSUMER DATA POLICY
Sleepy Wings is dedicated to keeping your details private.  Any information we collect in relation to you is kept strictly secured.  We do not poss on, sell or swap any of your personal details with anyone.  We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us.  Sleepy Wings uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart.  Cookies sent to your computer from Sleepy Wings only last while you are browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you wiht a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your internet browser.  The unique network address of your computeris called its "IP address," and is sent automatically each time you access any internet site.  From a computer's IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have secifically provided us with information about yourself, in whch icase we also record your IP address for security purposes.  An example of this would be when proceeding to a checkout to finalise an order you may wish to make.  After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.